User Center
FAQ
How do I cancel my VIP subscription?
To cancel your VIP subscription, please contact the payment processor. You can find the processor's name in your payment confirmation email or on your bank statement with your Subscription ID and purchase email address.
For subscriptions billed through Epoch:
Support Center: https://epoch.com/
For subscriptions billed through CCBill:
Support Center: https://support.ccbill.com
Email: [email protected]
Phone: +1-888-596-9279
I paid money but didn't get XCoins / VIP membership.
A. You can refresh the page or log in again.
If it still doesn't work, please visit your payment account and with your order number.
B. Your payment has been declined by our payment processor.
This transaction was flagged as high-risk based on address verification, usage patterns, or transaction history.
If you want to complete the purchase, additional information is required.
Please contact the Consumer Support using one of the methods below and provide your Subscription ID and the email address used for your purchase ready.
For subscriptions billed through Epoch:
Support Center: https://epoch.com/
For subscriptions billed through CCBill:
Support Center: https://support.ccbill.com
Email: [email protected]
Phone: +1-888-596-9279
How do I delete my account?
On the [My] page, click on your profile page; you'll see the [Delete account] at the bottom, you can do it yourself.
Why are my episodes and purchase records missing?
Please make sure your account is logged in, your Coins / VIP and purchase records will be linked to your account.
I can't complete the payment.
You can try to change your network environment, e.g. use a different network.
- Disable VPN or use a stable network connection
- Ensure billing information is accurate
- Make sure your billing address matches your card details
- Try another bank card
If the method above does not solve your problem, please send us a screenshot of the page and tell us that you are experiencing this problem.
What is XCoins?
XCoins are the virtual commodity of XGamehub. XCoins will be used to unlock games / dramas and will be permanently valid.
What is VIP?
VIP Benefits: Unlock all games
1. After purchasing the membership card, the benefits effective immediately.
2. Membership can only be activated on one mobile device and one PC device.
3. After the membership card expires, the game will be locked again.
Do I need to pay to play the games?
Every game offers free chapters. However, if you want to play the full game, you'll need to purchase Coins or a VIP membership card to unlock the paid chapters.
Can I play it on PC?
Of course, you can play it on your phone or PC.
How to find my bill?
What should I do if I encounter a problem?
You can go to [My]-[Help Center]-[] and describe the problem you encountered, we will have someone to reply you within 5 working days.